Returns & Exchanges

Due to the perishable nature of our luxury caviar products, we prioritize food safety and cannot accept returns once a shipment has been delivered. However, we are committed to your satisfaction and will provide a replacement or credit for any orders that arrive damaged or compromised.

1

Inspect Upon Arrival

Examine your package immediately upon delivery to ensure the caviar is chilled and the vacuum seal remains intact.

2

Document Issues

If you encounter any quality concerns or transit damage, take clear photographs of the product and the shipping container.

3

Contact Support

Email our concierge team within 24 hours of delivery with your order number and the documentation of the issue.

4

Resolution Process

Our specialists will review your claim and arrange for a complimentary replacement shipment or a store credit for the affected items.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing